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The customer acknowledges by the validation of his order to have read, at the time of placing the order, special conditions of sale and expressly states to adhere to it without reservation. These general conditions of sale govern the contractual relations between LES ARDENTES SPRL and its client, both parties accepting them without reserve.

The customer benefits from the legal guarantee of eviction and hidden defects. He must prove the hidden defect and the seller must repair the consequences. This warranty does not cover the improper use or storage of the product which would lead to abnormal deterioration and the signs of normal wear and tear inherent in the use of the items.

In case of problem of stock, manufacturing or delivery, our customer service will notify you as soon as possible. Customized products are subject to the vagaries of supply and manufacturing. The majority will be shipped within 7 days. In case of emergency, we invite you to notify it in the “remark” field when ordering or contact us by mail or telephone.

Our prices are expressed in euros all taxes included at the VAT rate in force excluding participation in shipping costs.

Orders are settled by online payment.
The order is effective from the receipt of payment.
We reserve the right to cancel and refund the order of a customer who does not enter the legal or technical framework.

Les expéditions sont effectuées dans les meilleurs délais après réception de la commande et du règlement de la marchandise par plusieurs prestataires sélectionnés en fonction de la destination.

Les marchandises voyagent aux risques et périls du destinataire.

Si l’acheteur est absent lors de la livraison des produits, il lui incombe d’aller retirer sa marchandise à l’adresse mentionnée sur l’avis de passage.

Le délai précisé sur la commande n’est qu’indicatif et les ARDENTES SPRL ne peut être tenue pour responsable en cas de dépassement de ce délai.

les ARDENTES SPRL est libérée de son obligation de livraison pour tous cas de force majeure. Pour information les grèves totales ou partielles, les inondations, les incendies, les catastrophes naturelles déclarées sont des cas de force majeure.

The customer has a period of fourteen days from the delivery of his order to return the products in stock to ARDENTES SPRL for exchange or refund without penalty except the shipping costs already incurred. The shipping costs of a product already shipped will not be refunded. Refund or exchange of a personalized product is only allowed on presentation (photos or return merchandise) demonstrating the mistake made by ARDENTES SPRL.
No shipping costs incurred by the buyer without prior agreement of customer service will be refunded. In case of return of an article by the carrier or because it has not been claimed within the time limit, or because the customer has not mentioned in his delivery address full or exact details, the costs Shipping costs will be charged again to the recipient so that the parcel can be redirected, if the customer following this return requests the refund of his order, it will be cut costs of shipping already incurred upon delivery.

This contract is subject to Belgian law, any dispute that will not find an amicable solution will be subject to Belgian law before the Commercial Court of Liège.